Shipping policy
Where do you ship?
We proudly ship worldwide. Our primary markets are the United States, United Kingdom, and all European Union countries, but customers from most international destinations are also welcome to place an order.
Do you offer free shipping?
Yes! We offer FREE standard shipping on all orders delivered to the United States, United Kingdom, and European Union with no minimum purchase required.
What is the international shipping fee?
Orders shipped outside the United States, United Kingdom, and European Union are charged a flat international shipping rate of USD $25. Shipping costs are displayed during checkout before payment is completed.
How long does order processing take?
Orders are typically processed within 1–3 business days. During peak seasons, promotions, or holidays, processing may take slightly longer, but we always work to dispatch orders as quickly as possible.
How long does delivery take?
Delivery times vary depending on your destination and local postal services. Once your order has been shipped, you'll receive a tracking email so you can follow your package throughout its journey.
Will I receive tracking information?
Absolutely. As soon as your order is dispatched, we'll send a shipping confirmation email containing your tracking number and a link to track your package online.
Are customs duties or import taxes included?
International orders may be subject to customs duties, import taxes, or other fees determined by your country's customs authority. These charges are not included in your order total and, where applicable, are the responsibility of the customer.
My order hasn't arrived yet. What should I do?
If your order appears delayed, please first check the tracking information provided in your shipping confirmation email. If you still need assistance, our support team will be happy to help investigate the shipment and provide updates.
Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact our customer support team as soon as possible after placing your order.